Contact Us

Please consult the following list to find the appropriate channel for your enquiry.

Consumer Helpline

For issues and questions relating to our products

Please call 0800 232 1175
Lines open Monday to Friday 08:00 – 17:00, voicemail outside of these hours.

Alternatively please complete the form below and your enquiry will be dealt with by the Customer Services Team.

Sales Support

Please call 0800 018 5747 (select option 3)
Lines open Monday to Friday 08:00 – 17:00, voicemail outside of these hours.

Unit Maintenance Enquiries

Please call 0800 018 5747 (select either option 1 or 2) and have your unit type and customer unique number ready. This is located on the top-left inside wall of your Imperial Tobacco display unit.
Lines open Monday to Friday 08:00 – 19:00, Saturday & Sunday 09:00 – 17:00. Voicemail outside of these hours.

Enquiries about Imperial Tobacco Group

Please call 0117 963 6636

Lines are open Monday to Friday 08:00 – 17:00.

Alternatively, please fill in the form here by selecting the relevant option from the drop-down menu.

Retail Email Enquiries

Please complete the form below and your enquiry will be dealt with by the Customer Services Team.

Social Media

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Enquiry Form

Title*

Name*

Company/Shop Name*

Company Address*

City*

Postcode*

Email*

Telephone*

Type of Enquiry

Enquiry Message